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Shipping Policy

/ Shipping Policy

Dispatched same day.

Stock orders placed before 2:00pm AEST ship the same business day via TNT, StarTrack and local couriers across Australia.

Same-day dispatch

Before 2pm AEST · stock items

Australia-wide

Metro · regional · mine sites

Tracked freight

TNT, StarTrack, local couriers

Insured

Full transit insurance included

Delivery zones & lead times

ZoneLead timeCost
Metro (Perth, Sydney, Brisbane, Melbourne, Adelaide)1–2 business daysFree over $1,000 ex GST
Regional VIC/NSW/QLD/SA/WA2–4 business daysCalculated at checkout
Remote & mine sites (WA, NT, QLD)3–5 business daysCalculated at checkout
Tasmania3–5 business daysCalculated at checkout

Lead times exclude dispatch day. Oversize freight (track chains, full undercarriage assemblies) may incur additional handling.

Order cut-off

Orders placed before 2:00pm AEST Monday–Friday for in-stock items ship the same business day. After cut-off, weekends or public holidays ship the next business day.

Pickup

Pickup is available from our Brisbane warehouse by appointment. Select “Warehouse Pickup” at checkout and we’ll email when your order is ready.

Express & airfreight

Need it faster? Overnight express and air freight are available on request. Contact sales with your order number for a quote.

Damaged in transit

Inspect freight on arrival. Note any damage on the carrier’s POD and email photos to info@tectoparts.com.au within 48 hours. We’ll arrange replacement or refund.

International shipping

Tectoparts ships within Australia only. International enquiries can be directed to sales — case-by-case quotes available for Pacific region.

Backorders

If an item is out of stock, you’ll be notified at checkout with an ETA. Backorders ship in full unless you request partial dispatch.

Questions about a specific delivery?

Our team responds within one business day.