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Privacy Policy

Last updated: 21 September 2026

Tectoparts Pty Ltd trading as Tectoparts (“Tectoparts”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit tectoparts.com.au, create an account, register for wholesale access, request a quote, subscribe to marketing, contact us or purchase from us.

We aim to handle personal information consistently with applicable Australian privacy laws, including the Australian Privacy Principles where they apply to us.

1. Information we collect

Depending on how you interact with us, we may collect:

  • your name, company name, job title and account login details;
  • email address, telephone number, billing address, delivery address and postcode;
  • ABN, business type and other details provided with a trade or wholesale application;
  • product enquiries, machine model, serial number, part number, delivery instructions and correspondence with us;
  • order, quotation, invoice, payment status, refund, delivery and account history;
  • marketing preferences and records of subscription or unsubscribe requests;
  • technical information such as IP address, browser type, device information, cookie identifiers, pages viewed and approximate location derived from an IP address; and
  • information reasonably required to prevent fraud, secure our website, comply with law or resolve a complaint.

Please do not send sensitive information unless we specifically request it and it is reasonably necessary for the relevant transaction or enquiry.

2. How we collect information

We usually collect information directly from you when you use our website, create an account, place an order, submit a form, use live chat, subscribe to emails, call or email us, or otherwise communicate with us. We may also receive information from your employer or authorised representative, payment and fraud-prevention providers, delivery carriers, service providers, publicly available business sources, and cookies or similar technologies used on our website.

3. Why we collect and use information

We may use personal information to:

  • respond to enquiries and identify suitable parts;
  • create and manage customer and wholesale accounts;
  • assess wholesale applications and apply approved customer pricing;
  • prepare quotations and process orders, payments, refunds, deliveries and pickup arrangements;
  • communicate about orders, stock, freight, warranties, returns and customer support;
  • send marketing communications where we have the required consent or another lawful basis, and manage unsubscribe requests;
  • operate, secure, troubleshoot and improve our website, products and services;
  • detect fraud, misuse or security incidents;
  • maintain business, tax and accounting records; and
  • comply with legal obligations and establish, exercise or defend legal claims.

4. Marketing communications

We send promotional email only where we have the required consent or are otherwise permitted by law. Our marketing emails identify Tectoparts and include an unsubscribe facility. You may unsubscribe at any time by using the link in the email or contacting us at info@tectoparts.com.au. We aim to action unsubscribe requests promptly and within the period required by Australian law.

Service messages about an enquiry, quotation, order, payment, delivery, account or security issue are not marketing messages and may still be sent where reasonably necessary.

5. Cookies and website technologies

Our website uses cookies and similar technologies that are necessary for shopping-cart, account, security and site functionality. We may also use them to remember preferences, understand website performance, provide live chat and measure marketing effectiveness. You can control cookies through your browser settings, but blocking necessary cookies may prevent parts of the website, cart or checkout from working correctly.

6. When we disclose information

We may disclose relevant personal information to service providers that help us operate our business, including:

  • website hosting, ecommerce, email delivery, customer support and security providers;
  • payment and fraud-prevention providers;
  • TNT, Australia Post and other approved delivery or logistics providers used to fulfil an order;
  • accountants, insurers, professional advisers and debt-recovery providers; and
  • regulators, courts, law-enforcement agencies or other parties where required or authorised by law.

We do not sell personal information. We require service providers to use information only for the services they provide to us and to protect it appropriately.

7. Overseas processing

Some technology, ecommerce, communications, security or cloud service providers may store or process information outside Australia. Depending on the provider and service used, these locations may include the United States, countries in the European Union and other countries in which the provider operates. Provider locations can change over time. Where reasonably required, we take steps to select reputable providers and require appropriate protection of personal information.

8. Payment information

Bank-transfer information is used to match payments to orders. If an external card or online payment gateway is offered, payment details are processed by that provider under its own privacy and security terms. Tectoparts does not intend to store complete payment-card numbers on its website.

9. Security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. No internet or storage system is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as reasonably needed for the purposes described in this policy, to provide an account or service, and to meet legal, tax, accounting, dispute-resolution and fraud-prevention requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. If we cannot fulfil a request, we will explain why where required by law.

11. Privacy complaints

If you have a privacy concern or complaint, please contact us in writing and provide enough detail for us to investigate. We will acknowledge and investigate the matter and aim to respond within 30 days. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

13. Changes to this policy

We may update this Privacy Policy when our practices, providers or legal obligations change. The current version and its last-updated date will be published on this page.

14. Contact us

Tectoparts Pty Ltd
19B Kensal Street
Moorooka QLD 4105
Australia

Email: info@tectoparts.com.au
Phone: +61 416 360 561